Shipping policy

Last Updated: 04/18/2026

At BLACK GOLD MOISTURE, every order is prepared with intention and care. This Shipping Policy explains how and when your products are shipped, what to expect during transit, and how we protect heat‑sensitive items such as body butter.

ORDER PROCESSING

All orders are processed within 2–4 business days. During high‑volume periods (launches, restocks, holidays), processing times may extend slightly.

You will receive a confirmation email once your order has shipped.

SHIPPING TIMEFRAMES

Domestic (U.S.): 3–7 business days

Shipping times are estimates and not guaranteed. Once your order is transferred to the carrier, delivery speed is outside our control.

BODY BUTTER SHIPPING POLICY (Heat‑Sensitive Products)

Our body butters are crafted with natural oils and butters that soften on contact with warmth. Because of this, they are heat‑sensitive and may soften or melt during transit — especially in warmer climates or summer months.

Warm‑Weather Precautions

To protect your products, we may:

  • Ship Monday–Wednesday to avoid weekend delays

  • Use insulated packaging or cooling materials when necessary

  • Adjust processing times to ensure optimal shipping conditions

Even with these precautions, melting is still possible.

If Your Body Butter Arrives Soft or Melted

Melting does not affect product quality or performance.

If your butter arrives softened:

  1. Place the jar upright in the refrigerator for 1–2 hours.

  2. Allow it to firm back to its natural texture.

  3. Use as normal.

Because melting is a natural reaction to heat and does not damage the formula, we do not offer refunds or replacements for melted products.

By purchasing body butter during warm weather, you acknowledge the risk of melting and accept this policy.

SHIPPING ADDRESSES

Please ensure your shipping address is correct at checkout. BLACK GOLD MOISTURE is not responsible for:

  • Packages delivered to incorrect addresses entered by the customer

  • Delays caused by carriers

  • Packages marked “Delivered” but not located

Once a package is transferred to the carrier, ownership and responsibility transfer to the customer.

LOST OR DAMAGED PACKAGES

If your package arrives damaged, contact us within 7 days with:

  • Your order number

  • Photos of the product

  • Photos of the packaging and shipping label

Approved claims will be replaced or refunded at our discretion.

For packages marked “Delivered” but not received, please contact the carrier directly.

QUESTIONS

For shipping questions, contact us at: orders@blackgoldmoisture.com