Privacy policy

Last Updated: 04/18/2026

BLACK GOLD MOISTURE operates this store and website to provide you with an intentional, curated shopping experience (the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our site, make a purchase, or interact with us in any way.

By accessing the Services, you acknowledge that you have read and understand this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

“Personal information” refers to data that identifies or can reasonably be linked to you. We may collect the following categories of personal information, depending on how you interact with the Services:

Contact Information

Name, email address, phone number, billing and shipping addresses.

Payment & Financial Information

Payment card details, transaction information, payment confirmations, and related data.

Account Information

Username, password, preferences, and settings.

Order & Transaction Information

Products viewed, added to cart, purchased, returned, exchanged, or canceled.

Communications

Messages, customer support inquiries, and any information you share with us.

Device Information

IP address, browser type, device identifiers, network information.

Usage Information

How you navigate, interact with, and use the Services.

Inferences

Insights drawn from your activity to personalize your experience.

2. HOW WE COLLECT PERSONAL INFORMATION

We collect personal information from:

Direct Interactions

When you create an account, place an order, contact us, or otherwise provide information.

Automatic Collection

Through cookies, pixels, and similar technologies when you browse the site.

Service Providers

Including Shopify, payment processors, shipping carriers, and analytics partners.

Business Partners & Third Parties

Marketing partners, advertising platforms, and integrations you choose to use.

3. HOW WE USE PERSONAL INFORMATION

We use your information to:

Provide & Improve the Services

Process orders, manage accounts, fulfill shipments, handle returns, and personalize your shopping experience.

Marketing & Advertising

Send promotional emails or texts, show relevant ads, and recommend products based on your activity.

Security & Fraud Prevention

Authenticate accounts, detect suspicious activity, and protect the integrity of our Services.

Customer Support

Respond to inquiries, resolve issues, and maintain our relationship with you.

Legal Compliance

Comply with applicable laws, respond to lawful requests, and enforce our Terms of Service.

4. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose your information to:

Shopify

Our ecommerce platform provider, which processes your data to operate and improve the Services. 

Service Providers

Payment processors, shipping carriers, IT providers, analytics partners, and customer support tools.

Business & Marketing Partners

For advertising, personalization, and promotional purposes.

Affiliates

Within our corporate family.

Legal & Safety Reasons

To comply with law, respond to legal requests, or protect our rights and users.

Business Transfers

In the event of a merger, acquisition, or similar transaction.

5. RELATIONSHIP WITH SHOPIFY

Our store is hosted by Shopify. Shopify collects and processes personal information to operate, improve, and secure the Services. This may include data from your interactions with our store and other merchants.

To learn more about Shopify’s privacy practices or your rights under Shopify’s processing, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

6. THIRD‑PARTY LINKS

Our site may contain links to third‑party websites. We are not responsible for the privacy or security of these sites. Review their policies before sharing personal information.

7. CHILDREN’S DATA

The Services are not intended for children under the age of majority. We do not knowingly collect personal information from minors. If you believe a child has provided information, contact us to request deletion.

8. SECURITY & RETENTION

We use reasonable safeguards to protect your information, but no system is completely secure. We retain personal information only as long as necessary to:

  • Maintain your account

  • Fulfill orders

  • Meet legal obligations

  • Resolve disputes

  • Enforce our policies

9. YOUR RIGHTS & CHOICES

Depending on your location, you may have the right to:

  • Access / Know the personal information we hold

  • Delete your personal information

  • Correct inaccurate information

  • Receive a Copy / Portability

  • Opt Out of Sale or Sharing for targeted advertising

  • Manage Communication Preferences

You may exercise these rights by contacting us at the email below.

If you use a browser with Global Privacy Control (GPC) enabled, we will treat it as an opt‑out request where legally required.

10. COMPLAINTS

If you have concerns about how we handle your data, contact us. You may also have the right to file a complaint with your local data protection authority.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The “Last Updated” date will be revised accordingly.

12. CONTACT US

For privacy questions or to exercise your rights:

Email: customerservice@blackgoldmoisture.com

Mail: BLACK GOLD MOISTURE
453 S Spring St, Ste 400‑1419
Los Angeles, CA 90013, USA